Returns & Refund Policy

At the wooden playground, we take pride in creating high-quality handcrafted products. We want you to love your purchase, and if something isn't right, we're here to help.

Change of Mind

As our products are handmade, we do not offer refunds or exchanges for change of mind. Please choose carefully before placing your order.

Damaged or Faulty Items

If your order arrives damaged or you believe it has a manufacturing fault, please contact us within 48 hours of receiving your order.

To help us resolve the issue quickly, please include:

• Your order number.
• A description of the issue.
• Clear photographs of the product and any damaged packaging.

Once we have assessed the issue, we will offer an appropriate solution, which may include a replacement, repair or refund in accordance with the Australian Consumer Law.

Incorrect Items

If you receive the wrong item, please contact us within 7 days of delivery. We will arrange for the correct item to be sent and provide instructions for returning the incorrect product if required.

Return Conditions

Where a return has been approved:

• Items must be unused and in their original condition.
• Products should be returned in their original packaging where possible.
• Items that have been damaged due to misuse, improper care or normal wear and tear are not eligible for a refund or replacement.
• customer must pay for shipping on return

Refunds

If a refund is approved, it will be processed using the original payment method. Please allow 5–10 business days for the funds to appear in your account, depending on your financial institution.

Australian Consumer Law

Nothing in this policy excludes or limits your rights under the Australian Consumer Law. You are entitled to a replacement, repair or refund where a product has a major fault or otherwise fails to meet consumer guarantees.

Contact Us

If you have any questions about your order or this policy, please contact us at:

Email: thewoodenplayground@outlook.com